FAQ

Insights into Our Cleaning Process

Do I need to provide cleaning supplies and equipment?

No, Zenova brings all necessary cleaning supplies and equipment. However, if you have specific products you’d like us to use, please let us know in advance.
How do I book a cleaning service?

You can book a service by calling us, visiting our website, or sending a request through our online booking system.
What happens if I need to reschedule or cancel?

We require at least 24 hours' notice for rescheduling or cancellations. Last-minute cancellations may incur a cancellation fee.
What types of cleaning services does Zenova offer?

Zenova specializes in luxury residential cleaning, post-construction cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and mobile car wash services.
Do I need to be home during the cleaning?

No, as long as we have access to the property. However, if you prefer to be present, you're welcome to stay.
Do you offer recurring cleaning services?

Yes, we offer ongoing subscription-based cleaning plans for residential and commercial spaces with flexible scheduling options.
What if I’m not satisfied with the cleaning service?

If you’re not satisfied, please report any concerns within 8 hours of service completion, and we will address the issue promptly.
Are your cleaning products safe for pets and children?

Yes, we use eco-friendly and non-toxic cleaning products that are safe for pets and children.
Can I request additional services, like window or appliance cleaning?

Absolutely! Additional services, such as window cleaning and deep appliance cleaning, can be added for an extra fee. Just let us know in advance.

Billing & Pricing

Tailored Packages for Your Budget

Accepted Payment Methods

We understand the importance of transparent billing and strive to offer the best pricing options for our services. Our packages are designed to suit various budgets and cleaning needs.

Cancellation Policy

At Zenova, we value your time and understand that plans can change. Please refer to our cancellation policy for more details on managing your appointments.

Satisfaction Guarantee

Our commitment to excellence is backed by our satisfaction guarantee. We are dedicated to ensuring that every cleaning experience with Zenova meets and exceeds your expectations.